Deborah Osborne, LCB, SCMP
Vice President, Customs & Consulting, PF Collins Customs Broker / Top 100 Influential Women Cdn Supply / Chair CSCB Director / IFCBA Director
Deborah Osborne joined PF Collins in November 2015 as VP, Customs & Consulting, responsible for overseeing the company’s Customs Brokerage and Consulting/Compliance services across Canada. Over the course of her career she has played a key role in enhancing performance standards through a combination of process re-engineering and dedication to compliance strategy execution.
Deborah is a licensed Customs Broker and senior manager with over 30 years of experience in implementing customs brokerage and trade compliance programs across US and Canada and providing strategic direction and training support to versatile industries. She has proven expertise in developing corporate policies and procedures while setting company-wide compliance priorities and maintaining a functionally integrated compliance structure.
An exceptional communicator, Deborah is internationally recognized for aggressively identifying growth opportunities and providing tactical solutions that reduce inefficiencies, increase accountability, and accomplish KPI and profitability goals. She regularly hosts customs training seminars and workshops to assist business owners, customs brokers, importers, exporters, managers, purchasing agents, lawyers, and buyers on a variety of Canada & US customs-related topics. As part of the Executive Management team, Deborah reports directly to the President and manages all PFC’s customs operations, including special projects, software enhancement, development of internal and external SOPs, KPIs, RPIs, and the Compliance & Consulting department.
In addition to her duties as VP, Customs & Consulting with PF Collins, Deborah is currently serving as the Chair of the Board of Directors with the Canadian Society of Customs Broker (CSCB) . She is also a Director with the IFCBA (International Federation of Customs Brokers Association).
Deborah worked with the St. John’s Board of Trade in producing a short training presentation covering Importing into Canada which is still active on YouTube.
During the start of the COVID19 outbreak, she was an active participant with Supply Chain Canada COVID-19 Task Force along with other executives of Manufacturers, Importers, Exporters, Member of Parliament, Transportation companies, Carriers and all levels of Government & Municipal officials. Regular weekly meetings were held to discuss the massive disruption of goods and supplies being experienced through out the supply chain.