Process Reengineering for Healthcare Supply Chain Professionals


Online - National Association

12:00 PM EDT

Friday, February 23, 12:00 PM - 4:00 PM ET and Saturday, February 24, 12:00 PM - 3:00 PM ET

The Healthcare Supply Chain Certificate will deliver state-of-the-art practice tools that will enhance the skills of healthcare professionals and, ultimately, deliver value to their organizations.

This Module will focus on process re-engineering to increase value to the organization. Even minor changes in business process can have dramatic impacts on cash flow, service delivery and customer satisfaction.

  • How to re-engineer a process
  • The impact of culture, attitude and behaviours
  • The difference between IT and business process
  • What to expect from the individual leading the process reengineering initiative

*It is not essential that Modules 1 and 2 precede Module 3, but the program was designed to flow in that particular order.

Nicola Raycraft
Instructor Supply Chain Canada

Nicola Raycraft has been teaching supply chain management courses for 20 years. She is an instructor for Supply Chain Canada in the SCMP program and the Healthcare supply chain certificate. She is a recipient of the Supply Chain Canada outstanding achievement award (2010) and won the Canadian Procurement Research Foundation award for best research paper (2010) for her published work on strategic supply chain. Nicola is also a practicing Supply chain professional and has a diverse background in many industries including automotive, food manufacturing, packaging industry and public procurement. Nicola currently works for a national GPO HeathPRO as a Director of Materials Management and holds her CSCMP, a graduate diploma in Management and an MBA.



Thank you for interest!