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SMT Online - Operations Management

01/15/22

Online

00:00 AM EST
01/14/22
REGISTER
DESCRIPTION

January 15 - April 16, 2022

Operations management is the art and science of ensuring that goods and services are created and delivered successfully to customers. This course will cover the basic aspects of this field of study at the tactical level.

The goal of this course is to help participants understand that the selected operations process determines many of the capabilities of the organization and cannot be changed easily.

A calculator will be required for some of the lessons.

The focus of this course is on matters of tactical significance to operations management staff who would be employed at factories, warehouses, and service operations.

The lessons in this course are interrelated. The first two lessons situate operations management within organizations and within their respective value/supply chains. Lessons 3 to 5 provide an overview of strategic level decisions and how these decisions impact managers in manufacturing and service operations. Lessons 7 through to 11 are concerned with the design and flow of information — taking the product transformation or service rendering process from forecast to delivery. 

Upon completion of this course, participants should be able to do the following:

  • Explain operations management responsibilities in the organization and within their respective value/supply chains.

  • Describe quality and outline the various quality management programs.

  • Understand how operations management strategies are linked with goods and service processes within facilities to achieve a competitive advantage.

  • Describe the importance of a forecast and its process. Understand how the forecast results are managed within the organization by varying inventory levels and by amending AP, MPS, MRP and scheduling for both goods and services.

  • Understand resource management and operations scheduling in the context of the participant’s organization.

Required Textbook:
Operations and Supply Chain Management, 2nd edition by Collier/Evans which can be found at
https://www.cengage.ca/c/operations-and-supply-chain-management-44-2nd-edition-2e-collier-evans/9780357131695/ 

FAQ

What is the cancellation policy?

You are eligible for a refund minus an administration fee of $150.00 plus tax for cancellation/withdrawal requests received in writing before week 2; thereafter, no refund will be available. Transfer request to a future online course offering is permissible only if received in writing and accompanied by supporting documentation prior to week 3. Credits to be used for future offerings are valid for 12 months from the date of initial payment and will expire if not used in that time frame. Please contact SCMAO for details regarding eligibility to transfer. If you would like to withdraw from a course please send an e-mail to aseguin@supplychaincanada.com and copy your coach. You are required to inform SCMAO of your intent as soon as possible. Clearly state your intention to withdraw and provide authorization for us to proceed. It is highly advisable that you review your eligibility for a refund or transfer credit under the Payment & Cancellation Policy.

How do I access the course?

Sign in to the Portal at https://portal.supplychaincanada.com/en/portallogin then click on “SMT Online Learning” on the right-hand side of the screen underneath the “Education” section.

When will I be able to access the course?

You will be able to go to the course page one week prior to the course starting. A welcome email will be sent out to you on that day.

How to I contact my instructor?

Your instructor is available to you over the duration of this course. Your Instructor will send you a welcome email within the first couple of days of the course. You can reach our to them with any questions about the course.

Textbook

Operations and Supply Chain Management, 2nd edition by Collier/Evans

Is there a Final Exam?

You will need to complete all your course work prior to writing your exam. The exam is 3 hours in length and can be completed at anytime after your course work is complete. There is no proctor required.

Past sessions

SMT Online - Procurement

January 12 - April 13, 2022

The focus of this course is on matters of tactical significance, from defining supply management for an organization, to identifying specific tools and techniques that are often used in the procurement process.

The lessons in this course are interrelated.  In Lesson 1, we discuss what a supply chain is and how purchasing fits within the overall supply chain.  This will be followed by exploring the following concepts and tools:

  • Tendering
  • Sourcing
  • Supplier Evaluation and Selection
  • Ethics
  • Lean Supply (Inventory) Basics
  • Cost Management, Total Cost of Ownership, Break-Even
  • Learning Curve
  • Information Technology Use in Purchasing
  • Negotiation
  • Contract and Canadian Competitive Bidding Laws
  • Quality Needs
  • Buying Services
  • Performance Evaluation
  • Government Purchasing and Resale/Retail Buying

Upon completion of this course participants should be able to do the following:

  • Describe the historical developments of procurement and how it fits within an overall supply chain
  • Define supply chain management, value chain and purchasing
  • Define types of tender processes and explain their uses
  • Understand the integration of suppy chain with enterprise objectives
  • Explain best practices for sourcing, selecting and evaluating suppliers
  • Explain contract formation, the competitive bidding laws of Canada and ethics
  • Apply negotiation tactics and techniques appropriately
  • Appreciate the use of calculations for the total cost of ownership, the break-even point, cost management and the learning curve
  • Understand the need for quality from suppliers
  • Describe the basics and need for lean inventory management
  • Explain the differences between commercial, government and retail buying of goods and services

Required Textbook:
Purchasing and Supply Chain Management, 7th Edition by Robert Monczka, Robert Handfield, Larry Giunipero, and James Patterson (ISBN – 978-0-357-44214-2) which can be purchased from this link www.cengage.ca/webapp/wcs/stores/servlet/en/micrositesca/SSC-SMTProcurement

SMT Online - Logistics

January 13 - April 14, 2022

Logistics management is the process of strategically managing the flow (from the supplier, through the organization, and out to the customer) of goods, services, finance and knowledge. Supply chain management continues this process, along with relationships within and among organizations, to realize greater economic value.

The goal of this course is to help participants appreciate the big picture of logistics and supply chain management and recognize that through its evolution SCM has driven significant value and competitive advantage to those organizations that expend efforts in their SCM activities.

The course content will be delivered in three phases:

Phase 1: Overview of Logistics / Supply Chain Management
The first two weeks will focus on setting the context for the rest of the course. Students will identify the interdependencies between procurement, operations and transportation. Special attention is given to encouraging the need for a holistic viewpoint when it comes to SCM.

Phase 2: Introduction of the Functions (Procurement, Operations, Transportation)
The following seven weeks will focus on covering the key aspects of the procurement, operations and transportation functions. Students will be able to describe how these activities are interrelated to one another and to the broader context of SCM.

Phase 3: Integration
The final phase of the course will focus on covering how the cross-functional activities and processes are executed in a practical environment. Topics will include technology (e.g., ERP, DRP, MRP) as well as the areas of CRM and SRM.  This phase concludes by revisiting some of the activities that were presented earlier in the course.


Upon completion of this course participants will be able to:

  • Define a supply chain

  • Describe the importance of supply management in SCM

  • Describe the importance of forecasting in SCM

  • Describe the importance of inventory management in SCM

  • Describe the SCM planning process

  • Describe the role of transportation and warehousing in SCM

  • Describe how technology can support integrated supply chain processes

  • Assess the potential impact of supply chain initiatives or shortcomings

Required Textbook:
Principles of Supply Chain Management (A Balanced Approach), 5th Edition by Joel D. Wisener, Keah-Choon Tan and Keong Leong (ISBN – 9781337406499) which can be purchased at this link https://www.nelsonbrain.com/webapp/wcs/stores/servlet/en/micrositesca/SCMA-SMT-Logistics

SMT Online - Transportation

January 14 - April 15, 2022

Transportation is the art and science of ensuring that goods and services are delivered successfully to customers.

Supply chain management (SCM) has been defined many ways by many different people and organizations.  SCMA’s definition states: “Supply chain management (SCM) is the process of strategically managing flows of goods, services and knowledge, along with relationships within and among organizations, to achieve or support enterprise objectives.”

Transportation of goods is a key element of this as it provides the physical flow of the goods and transportation systems often provide a great deal of the knowledge or information to make supply chain management work well.

The goal of this course is to have participants appreciate how to use transportation to gain maximum value and competitive advantage in their supply chain management activities. Upon completion of this course, they should be better able to work with or potentially within the transportation function.

The course content will be delivered in three phases:

Phase 1: Overview of Transportation
The first three weeks will focus on setting the context for the rest of the course and introduce basic terminology. Participants will be able to identify the impact of freight transportation on overall supply chain activities. The overall concept of dimensional weight, load planning, and route planning which are key for understanding transportation rates will be introduced.

Phase 2: Introduction of Specific Transportation Skills
The following eight weeks will focus on covering the key concepts and tools of the transportation function.  This material will be presented in such a way that participants will be able to describe how these activities are interrelated to one another and to the broader context of supply management.

Phase 3: Integration
The final phase of the course will focus on covering how the transportation activities and processes are executed in a practical environment.

This course will touch upon many other aspects of supply chain management but will not delve into these other subjects in any great detail. The connection of transportation to various methods of payment such as letters of credit will be mentioned, but if participants wish to learn more, they can take specific courses in international financial payments. Similarly we will mention the need to clear customs and pay the import tariffs for international movement of goods, but again if participants wish to learn more, there are many courses available in the field of customs.

This course will focus on the movement of goods. Transportation of people (passenger services) may occasionally be used as an analogy, but the course will not talk about passenger services or passenger rates.


Upon completion of this course participants should be able to do the following:

  • Describe how transportation contributes to a well-managed supply chain.

  • Describe the key attributes of road, rail, ocean, air, pipeline, and intermodal transportation.

  • Demonstrate the basics of load and route planning.

  • Demonstrate an understanding of weight and volume calculations as it impacts cargo rate calculations.

  • Describe key aspects of special and dangerous goods transportation.

  • Describe the attributes of proper cargo insurance.

  • Describe the impact of cargo security especially on cross-border freight.

  • Demonstrate an understanding of how Uniform Commercial Code (UCC) and Incoterms 2010 impact and define the transportation department’s responsibilities.

Required Textbook:
Transportation: A Global Supply Chain Perspective, Custom Edition by John Coyle, Robert Novack, Brian Gibson and Edward Bardi (ISBN 9780176795542) which can be purchased from this link https://onportal.scma.com/mpower/event/loadevent.action?e=781#home please note it will be mailed to you and can take up to a week.

Price
$775
$995
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